Agent Memory Card
Agent Memory Card
Section titled “Agent Memory Card”The Memory Card surfaces what Conversation Memory has learned about the customer you’re currently helping, so you can pick up context instantly — and correct or remove anything that’s wrong.
Where to find it
Section titled “Where to find it”The card appears in the conversation detail panel (the right-hand panel when a conversation is open). It shows automatically when the conversation belongs to a verified contact who has memories.
What it shows
Section titled “What it shows”Each memory row displays:
| Field | Meaning |
|---|---|
| Category | personal, preference, issue, purchase, or feedback |
| Key | What the fact is about (e.g. name, preferred_language) |
| Value | The remembered fact |
| Source | How it was captured (ai_extracted, seed, manual) |
| Last updated | When it was last written or corrected |
Managing memories
Section titled “Managing memories”- Delete an individual memory — remove a single incorrect or outdated fact directly from the card. Deletion is immediate and hard-deletes the row.
- Correct a fact — update a value or confidence (Art.16 right to rectification).
- Bulk erasure — erase all of a contact’s memories, or request full erasure, from the compliance tools (see Privacy & Compliance).