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User Guide
Clienta.ai
AI Chatbot Platform for Customer Support Teams — answer customers 24/7 with your organization's knowledge
Get Started in 4 Steps
Section titled “Get Started in 4 Steps”Upload Documents
Upload PDF, DOCX, or TXT files to build your AI knowledge base
Install Widget
Copy the embed code to your website — or connect your Line OA
Go Live
Customers ask questions via AI — if the AI isn’t confident, it automatically hands off to your team
Key Features
Section titled “Key Features”Knowledge Base & RAG
Upload documents → AI answers from real data, not hallucinations. Includes Hybrid Search, Query Rewriting, and Re-ranking
Multi-Channel
Supports Web Widget and Line OA from a single system — customers get the same answers on every channel
Human Handoff
AI hands off to agents when confidence is low — with Smart Routing to distribute work automatically
Analytics & Insights
Overview dashboard, Unanswered Analytics, and Feedback signals to improve bot quality
Current Version
Section titled “Current Version”v1.6.10 — June 2026
What’s new in v1.6.10:
- Partner dashboard: date range filter + CSV export
- Trend charts on analytics dashboard
- Widget: resolve conversation → “Start New Chat” button
- Contact form with 37 country codes + emoji flags
- Cross-lingual RAG search improvement
- AI Trust: citation chips, confidence indicator, smart escalation
- Widget visual redesign + auto-scroll
Contact us: support@clienta.ai