Tickets
यह कंटेंट अभी तक आपकी भाषा में उपलब्ध नहीं है।
Tickets
Section titled “Tickets”The Tickets screen lets your team track support issues that need follow-through beyond a live conversation. While Conversations capture real-time messaging, tickets give you a durable work queue for issues you assign, chase, and close out over time.
Ticket Statuses
Section titled “Ticket Statuses”Every ticket has a status that reflects where it is in your workflow:
| Status | Meaning |
|---|---|
| New | A freshly created ticket that no agent has acted on yet |
| Contacted | An agent has reached out or started working the ticket |
| Resolved | The ticket is closed — the issue has been addressed |
Use status to focus the list on what still needs attention. New tickets are your inbound queue; Contacted is work in progress; Resolved is done.
Archiving Tickets
Section titled “Archiving Tickets”You can archive a ticket to remove it from the active list without deleting it. Archiving is ideal for tickets that are resolved or no longer relevant but that you want to keep on the record for reporting and audit. Archived tickets are excluded from the default ticket view and can be surfaced again later via the archive filter.
Ticket List Pagination
Section titled “Ticket List Pagination”The ticket list now paginates instead of loading every ticket at once. This keeps the page fast and responsive even when your queue grows into the hundreds or thousands. Use the pager at the bottom of the list to move between pages, and combine it with the status and archive filters to find exactly the tickets you need.
Resolution Details
Section titled “Resolution Details”When a ticket is resolved, the system now records who resolved it and any resolution notes the agent enters at close-out. This gives your team a clear audit trail:
- Resolved by — the agent who closed the ticket
- Resolution notes — a short summary of how the issue was addressed
Resolution details appear on the ticket, so anyone reviewing a closed ticket later can see both the outcome and the person responsible without digging through the conversation history.
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Open the ticket you want to close.
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Click Resolve.
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Enter a short resolution note describing how the issue was handled.
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Confirm — the ticket is marked Resolved with your name and the note recorded.
Dark Mode
Section titled “Dark Mode”The tickets screen fully supports dark mode, including readable contrast for ticket source labels and status badges. Agents who prefer a dark interface get a comfortable, accessible experience with no low-contrast text.