Billing & Subscription

Billing & Subscription

Manage your Clienta.ai subscription, payment methods, and invoices from one place. Go to Settings → Billing to access all billing features.

Current Subscription

The Current Subscription section shows:

• Your active plan name and tier
• Billing cycle (monthly or annual)
• Next renewal date and amount
• Current usage vs. plan limits for messages, documents, and seats

Tip

Annual billing saves up to 20% compared to monthly. You can switch from monthly to annual at any renewal date.

Upgrade Plan

To upgrade your plan:

1. Go to Settings → Billing → Change Plan
2. Select the plan you want to upgrade to
3. Review the pro-rated charge for the remainder of your current billing cycle
4. Confirm — the upgrade takes effect immediately

Upgrades are immediate. Downgrades take effect at the end of the current billing cycle.

Payment Methods

Clienta.ai supports two payment providers:

Provider	Supported Methods	Notes
Stripe	Visa, Mastercard, American Express, Apple Pay, Google Pay	For international customers. Charges in USD.
Omise	Thai Debit/Credit Cards, PromptPay, TrueMoney Wallet	For Thai customers. Charges in THB.

To add or change a payment method:

1. Go to Settings → Billing → Payment Methods
2. Click Add Payment Method
3. Select your provider and follow the secure payment form

Note

Payment information is handled entirely by Stripe or Omise and is never stored on Clienta.ai servers. Both providers are PCI DSS compliant.

Cancel Subscription

1. Go to Settings → Billing → Cancel Subscription.

2. Select a cancellation reason (this helps us improve the product).

3. Review the grace period terms — your account remains active until the end of the current billing cycle.

4. Confirm cancellation. You will receive a confirmation email immediately.

Grace Period — After cancellation, your subscription remains active through the end of the paid period. During this time:

• All features remain available
• No further charges are made
• At the end of the grace period, the account is downgraded to the free tier (if available) or deactivated

You can reactivate your subscription at any time before or after the grace period ends.

Caution

Cancellation does not delete your data. Conversations, knowledge base documents, and bot configurations are retained for 90 days after deactivation. After 90 days, data may be permanently deleted per our data retention policy.

Invoices

All invoices are available under Settings → Billing → Invoices:

• Download PDF invoices for any past billing period
• Each invoice includes itemized usage, plan charges, and any overage fees
• Invoices are also sent automatically to your billing email address after each renewal

Overage Fees

If your usage exceeds the plan limits within a billing cycle, overage fees apply at the end of the cycle:

Plan	Messages Overage	Documents Overage	Seats Overage
Starter	฿0.50 / 100 messages	Not available (upgrade required)	Not available
Pro	฿0.30 / 100 messages	฿50 / additional document	฿199 / additional seat
Enterprise	Custom pricing	Custom pricing	Custom pricing

Tip

Enable Overage Alerts in Settings → Billing → Notifications to receive an email when you reach 80% of your plan limits. This gives you time to upgrade before overages kick in.