Billing FAQ
Billing FAQ
Section titled “Billing FAQ”When can I change my plan?
Section titled “When can I change my plan?”You can change your plan at any time from Settings → Billing.
- Upgrades take effect immediately. You are charged a prorated amount for the remainder of the current billing cycle.
- Downgrades take effect at the end of the current billing cycle. You retain your current plan’s quota until then.
Will I lose my data if I cancel?
Section titled “Will I lose my data if I cancel?”No. Your documents, conversation history, and settings are preserved after cancellation. Your quota drops to the Free plan limits, and a 3-day grace period applies before enforcement begins. You can reactivate at any time within that window.
How is overage calculated?
Section titled “How is overage calculated?”If you exceed your plan’s monthly message quota, additional messages are charged at a per-message rate:
| Plan | Overage Rate (per message) |
|---|---|
| Starter | $0.015 |
| Growth | $0.010 |
| Pro | $0.007 |
| Enterprise | $0.006 |
The Free plan does not support overage — the bot stops responding once the monthly quota is reached.
Where can I find my invoices?
Section titled “Where can I find my invoices?”Go to Settings → Billing → Invoices. All past invoices are listed there and available to download as PDF.
Is PromptPay accepted?
Section titled “Is PromptPay accepted?”Yes. PromptPay payments are processed via Omise. Credit and debit card payments are processed via Stripe. Both methods are available at checkout.
Is there an annual discount?
Section titled “Is there an annual discount?”Yes. Paying annually gives approximately 10% off compared to monthly billing.
Example — Starter plan:
| Billing Period | Monthly Cost | Annual Total |
|---|---|---|
| Monthly | $29.00/mo | $348.00/yr |
| Annual | $26.10/mo | $313.20/yr |
The annual discount applies to all paid plans.
Can I reactivate after canceling?
Section titled “Can I reactivate after canceling?”Yes. If you reactivate within the 3-day grace period after cancellation, your account is fully restored with no data loss. Go to Settings → Billing and click Reactivate Plan.
After the grace period, the Free plan remains active but data may be subject to retention policy limits based on your previous plan.